Shipping & Delivery Policy (Products)

Dragonfly Creations Pvt. Ltd ships currently only within India to the Pin code Areas Denoted in the Delivery Available Pin Code List;We use registered domestic courier companies only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Dragonfly Creations Pvt. Ltd. is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Dragonfly Creations Pvt. Ltd. is in no way responsible for any damage to the order while in transit to the buyer. Payments Dragonfly Creations Pvt. Ltd. is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted. See List of Credit Cards.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (91-120-4228558,)or by e mail at info@dragonflyglobal.com;

Delivery charge

Dragonfly Creations Pvt. Ltd is proud to say that all products currently on the website www.dragonfly.com except furniture and hard goods is shipped Free of Cost ( Shipping Charges are included in the Price).

At Dragonfly Creations , we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days of receipt for all products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

All orders must receive a return authorization from our Customer Service through email info@dragonflyglobal.com

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items if any which are identified by a price which ends in .99.

You may return merchandise for a refund or replacement using our online return service. For assistance please contact Customer Service info@dragonflyglobal.com within 7 days of receipt.

Then you may , using your own trackable and insured shipping method, mail your return to:

Dragonfly Creations Pvt. Ltd.
A 75 Sector 4
NOIDA 201301
Gautam Budh dist Uttar Pradesh
India
Order # ___________.
Dragonfly Creations is not responsible for shipping fees or lost returns.

Refund Policy

When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period

Dragonfly Creations Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Dragonfly Creations Pvt. Ltd. marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• When you buy our products/services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.